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CHOOSE A CITY

TIPS FOR A SATISFYING VIEWING EXPERIENCE

Viewing streamed HD Quality Content on the internet can be frustrating at times.

Many professional video content suppliers, including Ukraine Video Guide, take the following steps to assist with a smooth viewing experience:

  • We optimize (compress) our files
  • We encode our files for various bandwidth options
  • We detect appropriate file-size to stream
  • We partner with leading CDNs that allow for numerous simultaneous viewers without impact to each viewer

The part of the equation that we cannot control is the "last mile" – i.e. the way you decide to receive the stream. This is where 99% of user experience challenges occur.

To assist your viewing experience we suggest:

  • Find a dedicated connection, ideally in your home or office
  • If using a shared wi-fi connection, consider using that wi-fi center at non-peak times
  • Wi-fi bandwidths vary greatly - find one with ample bandwidth where you usually watch Youtube videos and other rich media
  • While our content is optimized for mobile, for pre-planning stages of your trip why not utilize a PC for maximum screen resolution of our HD content, and consider wi-fi during your "during trip" phases of the trip
  • Video files that are cached in your browser can be re-watched later with less latency issues

How our video player works:

Our custom video player is designed to give you an enjoyable user experience.

Here are some subtle tips to maximize your experience:

PC/Desktop Browsers:

  • Upon clicking on a thumbnail image, the video will load and then automatically play.
  • Should you decide to watch a different video (on the same topic, i.e. Kiev), you can scroll down on the same page without using the back button.
  • For non-members, if you inadvertently click on a VIP video thumbnail, you can re-select a different video by just scrolling down to the thumbnail list.

Tablet Browsers:

  • Upon clicking on a thumbnail image, the video will load and a "play arrow" icon will appear. Press the icon to begin your video. As a courtesy, our videos on tablets and mobile browsers are not-auto play to avoid any unintentional use of your data plans.
  • Should you decide to watch a different video (on the same topic, i.e. Kiev), you can scroll down on the same page without using the back button.
  • For non-members, if you inadvertently click on a VIP video thumbnail, you can re-select a different video by just scrolling down to the thumbnail list.

Mobile Browser:

  • Upon clicking on a thumbnail image, the video will load and a "play arrow" icon will appear. Press the icon to begin your video. As a courtesy, our videos on tablets and mobile browsers are not-auto play to avoid any unintentional use of your data plans.
  • Our mobile video player is a pop-up, full-page player. To hide the play/reverse/forward buttons, tap the screen (away from the buttons). To unhide, re-tap the screen.
  • To watch another video, hit "done" and then scroll down the original page to select a different video.

General Statement:

  • On a few rare occasions some clients have reported "possible untrusted site" statements coming up on their screens during the mobile experience – in fact it has even happened to ourselves during our launch phase. We continue to follow all verification processes with the large search firms and these statements can be prompted from a number of reasons, including if your time and date on your PC/phone have not been not updated.
  • Officially, we can not encourage you to proceed to the site when these statements come up – rather we would encourage you to check back on a different ISP on your end/different device, a different browser, or maybe just back at a later date, if you have any concerns. Some browsers seem to be more finicky than others on this regard. There are considerable trouble-shooting forums on the internet if you want to read more about "untrusted site" statements.